At Chic's Place, we are committed to getting your orders to you safely and efficiently. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, tracking procedures, and other important shipping information.

SHIPPING DESTINATIONS

Chic's Place currently ships within the United States.

At this time, international shipping is not available.

SHIPPING COSTS

We offer Free Standard Shipping on eligible orders within the United States.

Any applicable shipping charges or available shipping options will be clearly displayed during checkout before your order is completed.

ORDER PROCESSING TIME

• Orders are generally processed within 1–3 business days, Monday through Friday.
• Processing time does not include weekends or applicable public holidays.
• Once your order has been successfully placed, you will receive an order confirmation.
• When your order has been shipped, we will send you a shipping confirmation containing tracking information when available.

Please note that processing may occasionally take longer during holidays, promotional events, or periods of unusually high order volume.

TRANSIT AND DELIVERY TIME

After your order has been processed and handed over to the shipping carrier, standard transit generally takes approximately 6–9 business days.

The estimated total delivery time from the date your order is placed is approximately 7–12 business days.

Delivery estimates are not guaranteed. Actual delivery times may vary because of:

• Severe weather
• Carrier delays
• Public holidays
• High shipping volumes
• Incorrect or incomplete addresses
• Unexpected transportation issues
• Other circumstances outside our reasonable control

ORDER CUT-OFF TIME

Our standard daily order cut-off time is:

3:00 PM Eastern Standard Time

Orders placed before the daily cut-off time will generally begin processing on the same business day.

Orders placed after the cut-off time will generally begin processing on the next business day.

Orders placed on weekends or holidays will begin processing on the next applicable business day.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided in the email to follow the progress of your shipment through the carrier's tracking system.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or display the latest shipment updates.

If tracking information has not updated for an extended period, please contact our customer support team for assistance.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error in your shipping address, please contact Chic's Place as soon as possible and before your order is processed or shipped.

Once an order has been dispatched, we may be unable to change, redirect, or modify the delivery address.

Chic's Place is not responsible for delays, failed deliveries, returned packages, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping charges may apply if you request that the package be shipped again.

MISSING OR LOST PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

• Around your property
• Your mailbox or designated delivery area
• With household members
• With neighbors
• Any safe location where the carrier may have left the package

If you still cannot locate the package, please contact Chic's Place customer support as soon as possible so we can help you determine the appropriate next steps.

We may work with the shipping carrier to investigate the delivery status.

At Chic's Place, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, this Return & Refund Policy explains the requirements and process for requesting a return or refund.

RETURN TIMEFRAME

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day period may not be accepted.

RETURN ELIGIBILITY

To be eligible for a return, the following conditions must generally be met:

• The item must be unused, unworn, and unwashed.
• The item must remain in its original condition.
• The item should be returned in its original packaging where applicable.
• Original tags, labels, and included accessories must remain attached and intact.
• Valid proof of purchase, such as an order confirmation or receipt, must be provided.

Items that do not satisfy these requirements may be refused or returned to the customer.

ITEMS NOT ELIGIBLE FOR RETURN

We may not accept returns for:

• Items showing signs of wear, washing, damage, alteration, or misuse after delivery.
• Items returned without required original packaging, tags, labels, or accessories.
• Items submitted for return after the 30-day return period.
• Items that are otherwise identified as final sale or non-returnable at the time of purchase.

RETURN METHOD AND FEES

Approved returns must be shipped according to the return instructions provided by Chic's Place.

Where Chic's Place provides a prepaid return shipping label for an approved return, the applicable return shipping cost will be covered by us.

No restocking or handling fee will be charged for an approved return unless otherwise disclosed before the return is processed.

RETURN PROCEDURE

To request a return, please follow these steps:

1. Contact Chic's Place customer support with your order number and the reason for your return.
2. Wait for return approval and follow the instructions provided by our support team.
3. Carefully package the item so that it is protected during transportation.
4. Include the required original packaging, tags, labels, and accessories where applicable.
5. Use the return shipping method or label provided by Chic's Place.
6. Keep your return shipment tracking information until your return has been completed.

Unauthorized returns or returns that are improperly packaged may be delayed, refused, or returned to the customer.

EXCHANGES

Chic's Place does not currently guarantee direct exchanges for different sizes, colors, or products.

If you would like a different item, you may be asked to return the original item for a refund and place a new order for the desired product after your return has been approved.

REFUND PROCESSING

Once your returned item has been received and inspected:

• Approved refunds are generally processed within 7 business days.
• Refunds will normally be issued to the original payment method used for the purchase.
• You will receive a confirmation when the refund has been initiated.

After we process your refund, your bank or payment provider may require additional time before the funds appear in your account.

If you believe your refund should have been received but it has not appeared after the applicable processing period, please contact our customer support team.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or contains an incorrect item, please contact Chic's Place within 30 days of delivery.

To help us investigate the issue quickly, please provide:

• Your order number
• A clear photograph of the item received
• Photographs showing the packaging
• A photograph of the shipping label
• A brief description of the problem

After reviewing the information, we may offer an appropriate resolution, which may include a replacement or a refund.

If your tracking information states that a package was delivered but you cannot locate it, we may work with the shipping carrier to investigate the delivery.

ORDER CANCELLATION POLICY

Orders may be eligible for cancellation if the request is submitted before the order has entered processing or been shipped.

Please contact Chic's Place as soon as possible if you need to cancel an order.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through the applicable return process.

At Chic's Place, we provide secure and convenient payment options to make your shopping experience simple and reliable. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing and pricing.

ACCEPTED PAYMENT METHODS

Chic's Place accepts the payment methods displayed and available at checkout.

Depending on availability, accepted payment methods may include:

• Visa
• Visa Debit
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• Other payment methods made available through our secure payment providers

Available payment options may vary depending on your location, device, and checkout method.

PAYMENT SECURITY

Your payment security is important to us.

Payment transactions are processed through secure third-party payment providers using appropriate security technologies and encryption.

Chic's Place does not intentionally store complete credit or debit card information on our own servers. Payment details are handled by the applicable payment processor according to its security and privacy practices.

PAYMENT PROCESSING

Payment is generally processed when you place and confirm your order.

After your payment has been successfully authorized, your order will move into our processing system. Orders are generally processed within 1–3 business days, subject to our Shipping Policy.

Once payment has been confirmed, you will receive an order confirmation containing your order details.

If your payment cannot be authorized or is declined, your order may not be completed. You may try another available payment method or contact your payment provider for assistance.

PRICES & CURRENCY

The standard currency used by Chic's Place is United States Dollar (USD) unless otherwise indicated at checkout.

Product prices displayed on our website are subject to change without prior notice.

The final amount payable will be displayed before you submit your order.

Any applicable taxes, fees, discounts, or shipping charges will be displayed at checkout where applicable.

SECURE PAYMENT PROCESSING

Chic's Place uses trusted payment processing services to help protect payment transactions.

Appropriate security measures are used during the transmission and processing of payment information.

We do not retain complete payment card information on our own systems.

Although we use reasonable security measures, no online payment or transmission system can be guaranteed to be completely secure.

PAYMENT PROCESSING

• Payment must be successfully authorized before an order can be completed.
• Once payment has been confirmed, you will receive an order confirmation by email when applicable.
• If a payment authorization fails, the order may be declined or remain incomplete.
• If your payment fails, you may try another available payment method.
• If you believe you have been charged incorrectly, please contact Chic's Place customer support as soon as possible.
• An order may be cancelled or delayed if payment information cannot be verified or if suspicious payment activity is detected.

INVOICING

Please make sure that your billing information is accurate and matches the information associated with your selected payment method.

Incorrect, incomplete, or inconsistent billing information may result in:

• Payment authorization failure
• Additional verification
• Order processing delays
• Order cancellation

You are responsible for ensuring that the information provided during checkout is complete and accurate.

Monday – Friday: 11:00 AM - 07:00 PM
Saturday: 11:00 AM - 07:00 PM
Sunday: 10:00 AM - 06:00 PM

Time Zone:  Eastern Standard Time