Frequently Asked Question

Welcome to Chic's Place! Find answers to some of our most frequently asked questions about shipping, returns, payments, orders, and customer support.

1. WHERE DOES CHIC'S PLACE SHIP?

Chic's Place currently ships within the United States. International shipping is not currently available.

2. HOW MUCH DOES SHIPPING COST?

We offer free standard shipping on eligible orders within the United States.

Any applicable shipping charges or additional shipping options will be displayed during checkout before you complete your purchase.

3. HOW LONG DOES ORDER PROCESSING TAKE?

Orders are generally processed within 1–3 business days after purchase. Processing times do not include weekends or applicable holidays.

During major promotions or periods of high order volume, processing may occasionally take longer.

4. HOW LONG DOES DELIVERY TAKE?

After your order has been shipped, standard delivery generally takes approximately 4–7 business days, depending on your location and the shipping carrier.

5. WHAT IS THE TOTAL ESTIMATED DELIVERY TIME?

The estimated total delivery timeframe is approximately 5–10 business days from the date your order is placed.

Please remember that delivery estimates can vary because of carrier delays, weather, holidays, and other circumstances outside our control.

6. IS THERE AN ORDER CUT-OFF TIME?

Yes.

Our standard order cut-off time is 3:00 PM Eastern Standard Time.

Orders placed after the daily cut-off time will generally begin processing on the next business day.

7. WILL I RECEIVE TRACKING INFORMATION?

Yes. Once your order has shipped, we will send a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active or update in the carrier's system.

8. CAN DELIVERY TIMES VARY?

Yes. Estimated delivery times are not guaranteed.

Delivery may take longer because of:

  • Severe weather
  • Carrier delays
  • Holidays
  • High order volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other unforeseen circumstances

9. WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Please carefully check your shipping information before submitting your order.

If you notice an error, contact Chic's Place as soon as possible. We may be unable to change an address after an order has entered processing or has already shipped.

Chic's Place is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

10. WHAT IS YOUR RETURN WINDOW?

Eligible returns may be requested within 30 days of delivery.

Returns requested after the 30-day period may not be accepted.

11. WHAT ITEMS ARE ELIGIBLE FOR RETURN?

Returned products must generally meet all of the following conditions:

  • Unused and unworn
  • Unwashed
  • In original condition
  • Returned with original packaging where applicable
  • Original tags, labels, and accessories included where applicable
  • Valid proof of purchase provided

12. ARE ANY ITEMS NOT ELIGIBLE FOR RETURN?

Yes. Returns may not be accepted for:

  • Used, washed, damaged, or altered products
  • Products missing required original packaging, tags, labels, or accessories
  • Products returned after the 30-day return period
  • Products identified as final sale or otherwise non-returnable

13. HOW DO I START A RETURN?

To request a return:

  1. Contact Chic's Place customer support with your order number and reason for the return.
  2. Wait for return approval and instructions from our support team.
  3. Carefully package the product in its original condition.
  4. Follow the return shipping instructions provided to you.
  5. Keep your return tracking information until the return has been completed.

14. DO YOU CHARGE RETURN SHIPPING FEES?

For approved returns, Chic's Place will provide return shipping instructions.

Where we provide a prepaid return label, there will be no charge for that label.

Please contact customer support before sending a return so we can confirm the applicable return procedure.

15. ARE THERE RESTOCKING FEES?

No. Chic's Place does not charge a restocking or handling fee for approved returns.

16. DO YOU OFFER EXCHANGES?

Direct exchanges are not currently guaranteed.

If you need a different size, color, or product, you may return the eligible original item and place a new order for the item you want.

17. WHEN WILL I RECEIVE MY REFUND?

After your returned item is received and inspected, an approved refund is generally processed within 7 business days.

Refunds are normally issued to the original payment method used during checkout.

Your bank or payment provider may require additional time before the funds appear in your account.

18. WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Please contact Chic's Place within 30 days of delivery if you receive a damaged, defective, or incorrect product.

Please provide:

  • Your order number
  • Photos of the item received
  • Photos of the original packaging
  • A photo of the shipping label
  • A description of the issue

After reviewing your case, we may provide an appropriate solution, which may include a replacement or refund.

19. CAN I CANCEL MY ORDER?

Orders may be eligible for cancellation before they enter processing.

For the best chance of cancellation, contact us as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation may no longer be available. In that situation, the order may need to be handled through our Return & Refund Policy.

20. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the payment methods displayed at checkout.

Available payment methods may include major credit and debit cards and other secure payment options supported by our payment providers.

The payment methods available to you may vary depending on your location and checkout.

21. IS MY PAYMENT INFORMATION SECURE?

Yes.

Payment transactions are handled through secure payment processors using appropriate security technologies.

Chic's Place does not intentionally store complete credit or debit card information on our own servers.

22. WHEN AM I CHARGED FOR MY ORDER?

Payment is generally processed after your order is submitted and the payment method has been successfully authorized.

If payment authorization is unsuccessful, your order may not be completed.

23. WHAT CURRENCY DO YOU USE?

Our prices and payments are generally displayed and processed in United States Dollars (USD).

24. ARE TAXES INCLUDED IN PRODUCT PRICES?

Applicable taxes, if any, will be displayed during checkout according to the customer's location and applicable requirements.

The final amount payable will be shown before you complete your purchase.

25. WHAT HAPPENS IF MY PAYMENT FAILS?

If your payment cannot be authorized, your order may not be completed.

You can try another available payment method or contact your bank, card provider, or Chic's Place customer support for assistance.

26. HOW CAN I CONTACT CUSTOMER SUPPORT?

If you have questions about an order, product, shipping, returns, refunds, or payments, please contact us:

Store Name: Chic's Place
Address: 96-64 Queens Blvd, Rego Park, NY 11374, United States
Phone: +1 718-459-6880
Email: info@chicsplace.shop

Opening Hours

Monday – Friday: 11:00 AM - 07:00 PM
Saturday: 11:00 AM - 07:00 PM
Sunday: 10:00 AM - 06:00 PM

Time Zone:  Eastern Standard Time