Refund policy

At Chic's Place, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, this Return & Refund Policy explains the requirements and process for requesting a return or refund.

RETURN TIMEFRAME

You may request a return within 30 days from the date your order is delivered.

Return requests submitted after the 30-day period may not be accepted.

RETURN ELIGIBILITY

To be eligible for a return, the following conditions must generally be met:

  • The item must be unused, unworn, and unwashed.
  • The item must remain in its original condition.
  • The item should be returned in its original packaging where applicable.
  • Original tags, labels, and included accessories must remain attached and intact.
  • Valid proof of purchase, such as an order confirmation or receipt, must be provided.

Items that do not satisfy these requirements may be refused or returned to the customer.

ITEMS NOT ELIGIBLE FOR RETURN

We may not accept returns for:

  • Items showing signs of wear, washing, damage, alteration, or misuse after delivery.
  • Items returned without required original packaging, tags, labels, or accessories.
  • Items submitted for return after the 30-day return period.
  • Items that are otherwise identified as final sale or non-returnable at the time of purchase.

RETURN METHOD AND FEES

Approved returns must be shipped according to the return instructions provided by Chic's Place.

Where Chic's Place provides a prepaid return shipping label for an approved return, the applicable return shipping cost will be covered by us.

No restocking or handling fee will be charged for an approved return unless otherwise disclosed before the return is processed.

RETURN PROCEDURE

To request a return, please follow these steps:

  1. Contact Chic's Place customer support with your order number and the reason for your return.
  2. Wait for return approval and follow the instructions provided by our support team.
  3. Carefully package the item so that it is protected during transportation.
  4. Include the required original packaging, tags, labels, and accessories where applicable.
  5. Use the return shipping method or label provided by Chic's Place.
  6. Keep your return shipment tracking information until your return has been completed.

Unauthorized returns or returns that are improperly packaged may be delayed, refused, or returned to the customer.

EXCHANGES

Chic's Place does not currently guarantee direct exchanges for different sizes, colors, or products.

If you would like a different item, you may be asked to return the original item for a refund and place a new order for the desired product after your return has been approved.

REFUND PROCESSING

Once your returned item has been received and inspected:

  • Approved refunds are generally processed within 7 business days.
  • Refunds will normally be issued to the original payment method used for the purchase.
  • You will receive a confirmation when the refund has been initiated.

After we process your refund, your bank or payment provider may require additional time before the funds appear in your account.

If you believe your refund should have been received but it has not appeared after the applicable processing period, please contact our customer support team.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or contains an incorrect item, please contact Chic's Place within 30 days of delivery.

To help us investigate the issue quickly, please provide:

  • Your order number
  • A clear photograph of the item received
  • Photographs showing the packaging
  • A photograph of the shipping label
  • A brief description of the problem

After reviewing the information, we may offer an appropriate resolution, which may include a replacement or a refund.

If your tracking information states that a package was delivered but you cannot locate it, we may work with the shipping carrier to investigate the delivery.

ORDER CANCELLATION POLICY

Orders may be eligible for cancellation if the request is submitted before the order has entered processing or been shipped.

Please contact Chic's Place as soon as possible if you need to cancel an order.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through the applicable return process.

CONTACT INFORMATION

If you have questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

Store Name: Chic's Place
Address: 96-64 Queens Blvd, Rego Park, NY 11374, United States
Phone: +1 718-459-6880
Email: info@chicsplace.shop

Opening Hours

Monday – Friday: 11:00 AM - 07:00 PM
Saturday: 11:00 AM - 07:00 PM
Sunday: 10:00 AM - 06:00 PM

Time Zone:  Eastern Standard Time