Shipping policy
At Chic's Place, we are committed to getting your orders to you safely and efficiently. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, tracking procedures, and other important shipping information.
SHIPPING DESTINATIONS
Chic's Place currently ships within the United States.
At this time, international shipping is not available.
SHIPPING COSTS
We offer Free Standard Shipping on eligible orders within the United States.
Any applicable shipping charges or available shipping options will be clearly displayed during checkout before your order is completed.
ORDER PROCESSING TIME
- Orders are generally processed within 1–3 business days, Monday through Friday.
- Processing time does not include weekends or applicable public holidays.
- Once your order has been successfully placed, you will receive an order confirmation.
- When your order has been shipped, we will send you a shipping confirmation containing tracking information when available.
Please note that processing may occasionally take longer during holidays, promotional events, or periods of unusually high order volume.
TRANSIT AND DELIVERY TIME
After your order has been processed and handed over to the shipping carrier, standard transit generally takes approximately 4–7 business days.
The estimated total delivery time from the date your order is placed is approximately 5–10 business days.
Delivery estimates are not guaranteed. Actual delivery times may vary because of:
- Severe weather
- Carrier delays
- Public holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Unexpected transportation issues
- Other circumstances outside our reasonable control
ORDER CUT-OFF TIME
Our standard daily order cut-off time is:
3:00 PM Eastern Standard Time
Orders placed before the daily cut-off time will generally begin processing on the same business day.
Orders placed after the cut-off time will generally begin processing on the next business day.
Orders placed on weekends or holidays will begin processing on the next applicable business day.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking number provided in the email to follow the progress of your shipment through the carrier's tracking system.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or display the latest shipment updates.
If tracking information has not updated for an extended period, please contact our customer support team for assistance.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, please contact Chic's Place as soon as possible and before your order is processed or shipped.
Once an order has been dispatched, we may be unable to change, redirect, or modify the delivery address.
Chic's Place is not responsible for delays, failed deliveries, returned packages, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.
If a package is returned to us because of an incorrect address, additional shipping charges may apply if you request that the package be shipped again.
MISSING OR LOST PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
- Around your property
- Your mailbox or designated delivery area
- With household members
- With neighbors
- Any safe location where the carrier may have left the package
If you still cannot locate the package, please contact Chic's Place customer support as soon as possible so we can help you determine the appropriate next steps.
We may work with the shipping carrier to investigate the delivery status.
CONTACT INFORMATION
If you have questions about your shipment, delivery status, or this Shipping Policy, please contact us:
Store Name: Chic's Place
Address: 96-64 Queens Blvd, Rego Park, NY 11374, United States
Phone: +1 718-459-6880
Email: info@chicsplace.shop
Opening Hours
Monday – Friday: 11:00 AM - 07:00 PM
Saturday: 11:00 AM - 07:00 PM
Sunday: 10:00 AM - 06:00 PM
Time Zone: Eastern Standard Time